Frequently Asked Questions

PLEASE NOTE

ORDER PROCESSING AND SHIPPING TIMES MAY BE EXTENDED DURING SALES OR DURING NEW RELEASES DUE TO THE HUGE INFLUX OF ORDERS WE RECEIVE. WE APPRECIATE YOUR PATIENCE.

ORDERS

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Delivery times are quoted in business days and are estimates only. Most orders are processed and shipped within 2-3 business days (excluding weekends and holidays). After an item has been shipped, average delivery times vary from 2-5 business days for domestic orders and 1-4 weeks for international orders (depending on the country).

CAN I MAKE AN ADJUSTMENT TO MY ORDER?

Email us ASAP at shawn@buildingabetter716.com for any changes, and we'll try our best to fulfill your request.

CAN I APPLY A DISCOUNT CODE AFTER I PLACE MY ORDER?

Unfortunately, customers may not be able to apply a discount code after the order is placed. We apologize for any inconveniences this may cause.

WHY HAVE I NOT SEEN ANY ORDER UPDATES ON MY ORDER?

Depending on the shipping method selected, most orders ship within 2-3 business days after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

We may run out of popular items while processing your order in some cases. When this happens, our hottest items typically restock within three weeks. Rather than canceling your order, it will be held until the item is back in stock, and your order is fulfilled! Our Customer Care Team will send you an email notifying you of the delay if this happens to you.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

CAN I MAKE EXCHANGES OR RETURNS?

For more information, please visit our Return Policy Page HERE.

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION EMAIL.

If you did not receive an email from Built 716 within a few hours of placing your order, check your spam folder. Alternatively, if your email is not in spam, the email address on file might have been misspelled. If this is the case, please email us at shawn@buildingabetter716.com, and we will further investigate.

PRODUCTS

WHERE CAN I BUY HUNT AND COMPANY MERCHANDISE?

Built 716 merchandise is sold only at www.buildingabetter716.com. We do not sell our merchandise on any other website.

CAN I PURCHASE MERCHANDISE FROM PAST DROPS?

Typically, once an item sells out, it’s gone for good unless there is a huge demand to bring back the item. If you are interested in purchasing a sold-out item, you can sign up to be notified if/when that item goes back in stock. Just head over to that product page and click the button that says "Notify me once back in stock" and enter your email address. To stay up to date on our latest drops, follow us on Instagram & subscribe to our newsletter.

I’M IN LOVE WITH AN ITEM BUT IT’S OUT OF STOCK. WHAT CAN I DO, AND HOW OFTEN DO YOU RESTOCK?

Good news! We release new collections often and sometimes restock our most popular products. Simply visit the product page for your favorite item and click the “Notify me once back in stock” button. If/when the item is restocked, you’ll be notified right away via email.

Helpful Hint: Act quickly when a new collection drops! Due to the high demand for the Built 716 brand, we can never guarantee that an item will be restocked.

COLLABS

If you are a social media influencer in the greater 716 area and are interested in collaborating with Built 716, please email us at shawn@buildingabetter716.com